Privacy Policy

Please read these policy carefully before using our website or placing an order.

India Last updated: March 2026

1. Introduction

Welcome to AMOLIH. We are a fine jewellery and accessories brand committed to celebrating life's precious moments with thoughtfully crafted pieces. This Privacy Policy explains how AMOLIH Jewels Pvt. Ltd. ("AMOLIH", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website or purchase from us.

This policy is governed by the Information Technology Act, 2000 read with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and any other applicable Indian data protection laws. By using our website, you agree to the terms of this Privacy Policy. The courts at Jaipur, India shall have exclusive jurisdiction over any disputes arising from this policy.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

Identity & Contact Details: Your full name, email address, and phone number
Shipping & Billing Address: Delivery address, billing address, and associated PIN codes
Payment Details: Credit/debit card information, UPI IDs, net banking details — processed securely via PCI-DSS compliant third-party payment gateways. We do not store raw payment credentials.
Personal Milestones: Birthdays, anniversaries, and other special dates you choose to share with us for personalised communications and gifting reminders
Jewellery Preferences: Your style preferences, metal preferences (gold, silver, platinum), gemstone interests, size requirements, and purchase history

2.2 Information Collected Automatically

Browsing Data: Pages visited, time spent, click-stream data, products viewed, and items added to your wishlist or cart
Device & Technical Data: IP address, browser type, operating system, device identifiers, and referring URLs
Cookies & Tracking Technologies: Session cookies, persistent cookies, web beacons, and pixels (see Section 7 for our Cookie Policy details)

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process, confirm, and fulfil your orders and manage returns or exchanges
Account Management: To create and manage your AMOLIH account
Customer Service: To respond to your queries, complaints, and feedback
Personalisation: To recommend jewellery based on your stated preferences, browsing history, and past purchases
Special Occasions: To send you timely reminders and curated gifting suggestions for your saved birthdays and anniversaries
Marketing Communications: To send you newsletters, offers, and promotional content — only with your consent. You may withdraw consent at any time.
Legal Compliance: To comply with applicable Indian laws, court orders, and regulatory requirements
Security & Fraud Prevention: To detect, prevent, and address fraudulent activity or unauthorised access

4. Sharing of Your Information

AMOLIH does not sell or rent your personal information to any third party. We share your data only with trusted service providers who assist us in delivering our services, including:

Payment Gateway Providers: For secure processing of transactions (e.g., Razorpay, PayU, or similar PCI-compliant processors)
Logistics & Shipping Partners: To fulfil and deliver your orders
Technology & Hosting Providers: For website hosting, cloud infrastructure, and data storage
Analytics Providers: To understand website usage and improve our services

All third-party service providers are contractually bound to handle your data only for the purpose it is shared and to maintain appropriate security standards. We do not authorise them to use your data for their own marketing or commercial purposes.

We may also disclose personal information when required by law, court orders, or government/regulatory authorities in India.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order data and transaction records are retained for a minimum of 7 years as required under Indian accounting and tax laws. You may request deletion of your account data (subject to legal retention requirements) by writing to us at the contact details below.

6. Your Rights

Under applicable Indian laws and our commitment to responsible data handling, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete personal data
Withdraw consent for marketing communications at any time
Request deletion of your personal data (subject to legal obligations)
Lodge a complaint regarding our data practices

To exercise any of these rights, please contact us at: help@amolih.com

7. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and show you relevant content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Security

We implement industry-standard security measures — including SSL encryption, access controls, and secure data storage — to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated Effective Date. Continued use of our services after such changes constitutes your acceptance of the revised policy.